For too long, Call Center representatives have been grouped along
with big banks and airlines when it comes to trust and commitment.
- They treat the customer like a number rather than a person.
- They quote incorrect information.
- They provide an inconsistent experience.
- They don’t make an effort to understand the issues.
- They mistreat clients.
- As a result, customers began losing trust.
Catalyst set out to create an experience people could trust in again with our ground breaking software.
We challenge the status quo by creating a work environment that thrives off individuals’ strengths and that promotes outside the box thinking.